Frequently Asked Questions

Is VAT included in the price?

Yes. All prices include VAT.

How can I pay for my order?

We accept PayPal and all Visa credit and debit cards, Mastercard, Maestro, American Express and MasterPass.

We DO NOT accept cash, cheques or bitcoin.

For more information on MasterPass payment, Click Here.

Who should I contact if I have questions?

Please contact us with any question(s). You can either use our CONTACT PAGE or message us HERE.

Do you ship to my country?

We ship primarily to: UK and Northern Ireland, all European countries, USA, Canada.

We can ship worldwide. If you are not in any of these countries please contact us first so we can establish minimum shipping costs.

Note: We do not ship to countries where sex toys are illegal or are not allowed through customs which includes the Maldives, Saudi Arabia, United Arab Emirates, Thailand, Vietnam, Malaysia, India. Other restricted countries are those with embargoes in place, such as, Crimea, Cuba, Iran, North Korea, Sudan, Syria.

 

Will the postman know what's being delivered?

No. We are 100% discreet. All orders are sent in plain packaging in either brown boxes or padded envelopes.

How will my order be shipped?

We use a number of sources but primarily via Royal Mail or DPD. All orders are tracked and recorded.

How quickly will my order be processed and shipped?

Processing will be done the same day and if order is placed before 1pm (Monday to Friday) will be shipped the same day. You will be automatically notified by Email when the order is despatched.

Is it safe to enter my Credit Card details online?

Absolutely. Our on-line ordering system uses the latest Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions so no worries when entering your credit card or any personal information on our site.

Do you price match?

Although we price ourselves very competitively, and everything we sell is below recommended retail price, if you find a price cheaper anywhere else please contact us and we’ll see if we can match or beat it.

Do you have a physical store I can visit?

At the current time we only have an online store.

You don't sell something I'm looking for. Can you help?

With well over 60k adult products on the market it is impossible to stock everything. We can source most adult products and if we don't stock something you are looking for then please contact us and we will do our best to arrange to have it available in a short time.

Question not answered here? Feel free to Contact Us.